FAQ
| Category | Question | Answer |
|---|---|---|
| Power supply | The BT Tester does not turn on properly, and the lights and buzzers do not work. | Please ensure that the power supply to the BT Tester is normal, and Type-C or adapter can be used for power supply |
| TWS Pair | Unable to pair | Ensure that both headphones are connected to the left and right outputs of the BT Tester separately |
| TWS Pair | After successfully pair, take out a earphone and put it in again to form a new team; But during the team formation process, do not take out any headphones | During the team formation process, removing any earphones will affect the interaction of team information, resulting in the BT Tester not receiving team results. |
| Firmware upgrade | Unable to detect firmware in the TF card | First, ensure that the TF card is functioning properly. If you insert an TF card with OTA firmware while it is turned on, you need to turn it off again. Additionally, the name of the OTA firmware is ota.bin |
| Firmware upgrade | Replace upgraded firmware | If you want to replace upgraded firmware, after replacing the firmware and placing it in the BT Tester, you must restart the BT Tester |
| Get firmware version | Version number not displayed | 1. Determine if there is a problem with the connection; 2. Confirm if the firmware has written a version number. |
| Reboot | During the test, it was found that the earphones were repeatedly restarted | By reading the battery level, it can be confirmed that the earphones have power. If there is no power, there will be repeated restarts during the test. |
| Attention | When the headphones and BT Tester are connected, the BT Tester undergoes a shutdown to startup operation, and the headphones do not respond at this time | When the earphones and BT Tester are connected, the BT Tester undergoes a power off to power on operation. After the BT Tester is successfully turned on, the earphones need to be removed and placed again to enable normal interaction. |
| Attention | When the headphones and BT Tester are connected, the BT Tester undergoes a mode switching operation, and the headphones do not respond at this time | When the headphones and BT Tester are connected, the BT Tester undergoes a mode switching operation. Once the headphones are removed and placed again, normal interaction can be achieved. |